Refund & Cancellation Policy

DigitalWall is a subscription software service operated by O2Labs Solutions Pvt Ltd. This policy explains how trials, billing, cancellations, and refunds work.

Free trial

Every account begins with a 7-day free trial so you can evaluate the service before paying. No payment is taken to start the trial.

Billing

After the trial, the service is billed on a prepaid, per-screen, per-month basis. You pay in advance for the screens you run; your access continues through the paid period.

Cancellation

You can stop using the service at any time. Because billing is prepaid and you control how many screens you run, you simply choose not to renew — no further charges are made, and your access continues until the end of the period you have already paid for. There are no cancellation fees.

Refunds

Payments for subscription periods are generally non-refundable once the period has begun, as the trial lets you evaluate the service beforehand. If you believe you were charged in error — for example a duplicate charge or a billing mistake — contact us within 7 days of the charge and we will review it and, where appropriate, issue a refund to the original payment method. Approved refunds are processed within 5–7 business days.

Contact

For any billing, cancellation, or refund request, contact our team at support@o2labs.com or +91 78939 13456. Please include your account email and, if relevant, the payment reference. We're here to help and will respond promptly.